Privacy Policy
Print United UK Ltd
This policy explains how Print United UK Ltd collects, uses, discloses and safeguards your personal data when you visit our website, place orders, create an account, or otherwise interact with us — in line with the UK GDPR and the Data Protection Act 2018.
Introduction
PRINT UNITED UK LTD ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, use our services, create an account, place orders, subscribe to marketing communications, or otherwise interact with us.
This Privacy Policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
PRINT UNITED UK LTD is the data controller responsible for your personal data.
Information We Collect
We may collect, use and store the following categories of personal information:
Identity Information
- Full name
- Username
- Account login details
Contact Information
- Email address
- Telephone number
- Billing address
- Delivery address
Account Information
- User preferences
- Account activity
- Saved designs or order history
Transaction Information
- Order details
- Product selections
- Payment status
- Invoice records
Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage information
Marketing Information
- Newsletter subscription preferences
- Communication preferences
How We Collect Your Information
We collect information when you:
- Visit our website
- Create an account
- Request quotations
- Place orders
- Upload artwork or files
- Contact our customer support team
- Subscribe to newsletters
- Participate in surveys or promotions
- Interact with website features
We may also collect information automatically through cookies and analytics technologies.
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Manage customer accounts
- Provide quotations
- Deliver products and services
- Respond to enquiries
- Verify transactions
- Improve our website and services
- Prevent fraud
- Maintain security
- Comply with legal obligations
- Send service-related communications
- Send marketing communications where permitted by law
Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contractual Necessity
Where processing is necessary to fulfil orders or provide services.
Legitimate Interests
To improve our services, maintain security, prevent fraud and manage our business effectively.
Legal Obligations
Where processing is required by law, taxation requirements, accounting regulations, or governmental authorities.
Consent
Where required for newsletters, marketing communications, or non-essential cookies. You may withdraw consent at any time.
User Accounts
If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials.
You must notify us immediately if you suspect unauthorised access to your account.
We reserve the right to suspend or terminate accounts used unlawfully.
Orders and Payments
Payments may be processed using third-party payment providers.
PayPal
When you choose PayPal, your payment information is processed directly by PayPal in accordance with its own privacy practices.
We do not store your full payment card details on our systems.
Artwork and Uploaded Files
Where you upload artwork, documents, images or printing files:
- You confirm that you have the necessary rights and permissions to use them.
- We may retain files for operational and reprint purposes.
- Files may be deleted after a reasonable retention period.
Marketing Communications
If you subscribe to our newsletter or consent to receiving promotional communications, we may send information regarding:
You may unsubscribe at any time by:
- Clicking the unsubscribe link; or
- Contacting support@print-united.co.uk.
Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics may collect information including:
This information helps us improve user experience and website performance.
Where legally required, analytics cookies will only be activated following user consent.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
- Operate website functionality
- Remember preferences
- Analyse traffic
- Improve performance
You can manage cookie preferences through your browser settings and our cookie consent tool.
Further details are provided in our Cookie Policy.
Sharing Your Information
We may share personal information with:
We require service providers to process personal information securely and only in accordance with our instructions.
International Transfers
Some of our service providers may process information outside the United Kingdom. Where international transfers occur, we implement appropriate safeguards including:
- UK International Data Transfer Agreements
- Adequacy regulations
- Standard contractual protections
Data Security
We implement reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Disclosure
However, no online transmission or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil contractual obligations
- Meet legal requirements
- Resolve disputes
- Maintain accounting records
- Protect legitimate business interests
Retention periods vary depending on the type of information involved.
Your Rights Under UK GDPR
You have the right to:
Access
Request copies of your personal information.
Rectification
Request correction of inaccurate information.
Erasure
Request deletion of your information in certain circumstances.
Restriction
Request limitations on processing.
Portability
Receive your information in a transferable format.
Object
Object to processing based on legitimate interests.
Withdraw Consent
Withdraw consent at any time.
Complain
Lodge a complaint with the Information Commissioner's Office (ICO).
To exercise your rights, contact us at:
support@print-united.co.ukChildren's Privacy
Our services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take steps to delete it.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
Users should review their respective privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be published on this page together with the revised effective date.
Continued use of our website constitutes acceptance of any updates.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us:
Information Commissioner's Office (ICO)
If you are dissatisfied with how we handle your personal information, you may submit a complaint to the UK supervisory authority:
However, we would appreciate the opportunity to address your concerns before you approach the ICO.
