Purchase Policy
Order terms, payment methods, and purchasing information
162-168 High Street, Rayleigh, Essex, SS6 7BS, UK.
Email: support@print-united.co.uk, billing@print-united.co.uk
Phone: 020 8158 4188
Secure Checkout
All transactions are processed through secure, encrypted payment systems to protect your financial information. We do not store full card numbers on our servers.
Order Confirmation
You will receive an email confirmation immediately after placing your order with your order details and tracking information once shipped.
Order Questions
For shipping and return inquiries, contact us during business hours.
Payment Methods
Print United accepts secure electronic payment methods only.
We use Square (www.squareup.com) as our secure payment gateway on Print United Store. Through this gateway, customers can conveniently make payments using major card networks such as Visa, Mastercard, Discover, and American Express.
Pricing and Accuracy
We strive to provide accurate pricing information for all products on our website. However, pricing errors may occasionally occur. Our policy regarding pricing accuracy is as follows:
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Price Display: All prices are displayed in United States Dollars (USD) and include the product price only. Shipping costs and applicable taxes are calculated separately during checkout.
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Price Changes: Prices are subject to change without prior notice. The price charged for a product will be the price in effect at the time the order is placed.
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Pricing Errors: In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price. If your order is affected, we will notify you promptly and offer you the option to proceed at the correct price or receive a full refund.
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Promotional Pricing: Sale prices and promotional discounts are valid only for the specified promotion period and are subject to availability.
We are committed to honest pricing practices. If you notice a significant price discrepancy or have concerns about pricing, please contact us before placing your order.
Order Acceptance
When you place an order on Print United, you are making an offer to purchase products from us. Your order constitutes an offer and is subject to acceptance by Print United.
Order Processing
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1Order Confirmation Upon placing your order, you will receive an automated order confirmation email. This confirms receipt of your order but does not constitute acceptance.
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2Order Verification We verify all orders for payment authorization, product availability, and shipping address accuracy.
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3Order Acceptance Your order is accepted when we ship your product and send you a shipping confirmation email with tracking information.
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4Order Rejection We reserve the right to refuse or cancel any order for any reason, including but not limited to: product unavailability, pricing errors, suspected fraud, or inability to verify payment.
Order Limits
We reserve the right to limit the quantity of items purchased per person, household, or order. These restrictions may apply to orders placed by the same account, the same credit card, and/or orders that use the same billing and/or shipping address. We will notify you if such limits apply to your order.
Sales Tax
Applicable sales tax (if any) is calculated at checkout based on your shipping address and the tax rules that apply to the transaction at the time of purchase. We collect sales tax where required by law.
- Tax-Exempt Purchases: If you are a tax-exempt organization, please contact us with your tax-exempt certificate before placing your order. We will verify your exemption and adjust your order accordingly.
- International Orders: We currently only ship within the United States. International duties, tariffs, or import taxes do not apply.
Order Cancellation
We process orders quickly to ensure fast delivery. If you need to cancel your order, please contact us as soon as possible.
Cancellation Policy
Before Shipping
Orders can be cancelled free of charge if they have not yet been shipped.
After Shipping
Once an order has shipped, it cannot be cancelled. You may refuse delivery or initiate a return once the package is delivered according to our Return Policy.
Cancellation Refunds
For approved cancellations, refunds are typically issued within 3–5 business days, and timing may vary depending on your payment provider and bank.
Orders are typically processed within 1–2 business days. Processing times may vary based on payment verification, address validation, and fulfillment partner schedules.
Product Availability
We work to keep product availability information accurate; however, availability may change due to demand, fulfillment updates, and inventory adjustments. "In Stock" indicates the item is expected to be available at the time of purchase, but availability is not guaranteed until your order is processed and confirmed for shipment.
If an item becomes unavailable after you place an order, we will notify you and offer a full refund or (with your approval) a comparable substitute.
Out of Stock Items
If a product is out of stock, you may contact us to inquire about expected restock dates or alternative products.
Backorders
We do not accept backorders. All products must be in stock at the time of purchase. If an item becomes unavailable after an order is placed, we may cancel the item and issue a refund or offer alternatives.
Questions About Your Purchase?
For questions about orders, payments, or purchasing policies, contact us during office hours.
