Shipping Policy
Standard, reliable shipping across the United Kingdom
162-168 High Street, Rayleigh, Essex, SS6 7BS, UK.
Email: support@print-united.co.uk, billing@print-united.co.uk
Phone: 020 8158 4188
Shipping
We offer standard shipping within the continental United Kingdom.
Delivery Time
Most orders are delivered within 2–3 business days after processing.
Service Area
We ship to United Kingdom. International shipping is not available at this time.
Table of Contents
Order Processing Times
Processing Period
Orders are processed within 5–7 business days after payment confirmation. During this time, we verify your order, prepare your printer for shipment, and generate shipping labels.
Order Cutoff Times
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1Same-day processing Orders placed before 12:00 PM United Kingdom time (BST) on business days
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2Next-day processing Orders placed after 12:00 PM United Kingdom time (BST) or on weekends/holidays
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3Business days Monday through Friday, excluding federal holidays
Handling Period
Our standard handling period is 5-7 business days. This includes order verification, quality inspection of your printer, secure packaging, and handoff to our shipping carrier. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Carriers & Methods
We partner with trusted national carriers to ensure safe and timely delivery of your printers:
Our Carrier Partners
UPS
United Parcel Service — primary carrier for most shipments
FedEx
Used for expedited and specialty deliveries
USPS
Used for select lightweight accessories and supplies
Shipping Options
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Free |
ℹ️ Delivery times are estimates and begin after order processing is complete. Actual delivery may vary based on destination and carrier conditions.
Delivery Areas
Service Areas
Print United currently delivers products exclusively within the United Kingdom. Please note that shipments to remote areas may require additional transit time (typically 5–7 additional business days) and may incur supplemental shipping charges.
PO Boxes & APO/FPO Addresses
Due to the size and weight of printers, we are unable to ship to PO Boxes. We do ship to APO/FPO addresses for military personnel, though delivery times may be extended.
International Shipping
🚫 At the moment, Print United delivers products only within the United Kingdom. We do not currently offer shipping to other countries. We apologize for any inconvenience caused.
Peak Season & Holiday Delays
⚠️ Peak Season Notice: During peak shopping periods in the United Kingdom, processing and delivery times may be extended. We recommend ordering early to ensure timely delivery.
Peak Shopping Periods
Black Friday / Cyber Monday
Late November — expect 1–3 additional business days
Christmas & New Year
December 1 – January 5 — expect 2–4 additional business days
Boxing Day Sales
December 26 – early January — high order volumes may cause delays
Easter Holidays
March – April — slight delays due to public holidays
Back to School
August – early September — expect 1–2 additional business days
UK Bank Holidays
Throughout the year — deliveries may be delayed during official public holidays
Weather & Carrier Delays
Severe weather, natural disasters, or carrier service disruptions may cause shipping delays beyond our control. We will notify you via email if your order is significantly affected and provide updated delivery estimates when available.
Holiday Closures
Our processing facility is closed on federal holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Orders placed on or near these holidays will be processed on the next business day.
Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number and a link to track your package in real-time.
- Tracking information is typically available within 24 hours of shipment
- Track your order anytime using our Order Lookup page
- Signature may be required for orders over £500
📦 Track Your Order: Once shipped, use the tracking link in your confirmation email to monitor your delivery in real-time.
Shipping Issues
Damaged or Lost Shipments
If your package arrives damaged or is lost in transit, please contact us immediately. We will work with the carrier to file a claim and arrange a replacement or refund at no additional cost to you.
Incorrect Address
Please double-check your shipping address before completing your order. If you provide an incorrect address and the package is returned to us, you may be responsible for reshipping costs. Contact us immediately if you need to update your shipping address after placing an order.
Contact Us About Returns
For questions about returns, refunds, or exchanges, contact us during office hours.
📧 Response within 24 business hours · 📞 Available during office hours
